Privacy Policy

As part of operating the Ventadour website, we may collect information and personal data about you. This privacy policy is intended to inform you how your personal data are collected, used, and protected.

We are committed to processing personal data in a way that respects your privacy and complies with applicable regulations in France and Europe, including the General Data Protection Regulation (GDPR). Appropriate technical and organizational measures are implemented to ensure data security and prevent unauthorized access, loss, alteration, or accidental destruction.

Responsability for your information

The data controller for your personal data is SAS COMPAGNIE DES EAUX D’ARDECHE, a simplified joint‑stock company (SAS), SIRET 978 382 448 00014, represented by Société Michel Besnier as the managing entity.

Types of information collected

Personal data that may be collected are limited to information you choose to provide voluntarily, in particular when you contact us via a form or by email: last name, first name, email, telephone number, and information contained in your message. Mandatory fields are indicated with an asterisk.

In addition, when you browse the website, we use observation technologies to automatically collect information about your connection and navigation: IP address, browser type, pages visited, browsing duration, links clicked, and other similar data. These data are collected in an anonymized manner and do not directly identify you. They help us improve and personalize your browsing experience, secure the website, and resolve technical issues.

Collection and use of information

Personal data are collected and processed only for the following purposes:

Managing contact requests: responding to messages sent via forms or email. Legal basis: consent and legitimate interest. Retention period: the time necessary to process the request.
Mesuring and analyzing website traffic: Legal basis: legitimate interest. Retention period: up to 13 months.
Security and proper functioning of the website: Legal basis: legitimate interest. Retention period: up to 13 months.
Traffic measurement and analysis: legal basis is our legitimate interest or consent. Retention: up to 13 months.
Website improvement and optimization: legal basis is our legitimate interest. Retention: up to 13 months.
Commercial prospecting and loyalty initiatives: legal basis is consent. Retention: up to 3 years from the last contact initiated by the client or prospect.

Personal data collected are intended exclusively for SAS COMPAGNIE DES EAUX D’ARDECHE and authorized internal teams. They may be accessible to technical service providers strictly necessary for website operation (hosting, maintenance), including the host. These providers act as processors and are subject to strict contractual obligations regarding personal data protection. No personal data are sold, exchanged, or transferred to third parties.

About cookies

When you visit the Ventadour website, cookies may be stored on your device (computer, mobile, tablet). The cookies used are strictly necessary for the website’s operation and for anonymous traffic measurement. No advertising cookies or cookies from third‑party marketing services are used. You can configure your browser at any time to accept or refuse cookies, or delete cookies already stored on your device. Refusing cookies may, however, affect certain website functionalities.

More information on cookies is available at: https://www.ventadour.fr/en/cookie-policy/

Your rights

In accordance with applicable regulations, you have the following rights:

right of access to your personal data
right to rectification
right to erasure
right to object
right to restriction of processing
right to data portability
right to withdraw consent at any time

You may also provide instructions regarding the retention, deletion, or communication of your personal data after your death.

To exercise your rights or for any questions regarding data processing, contact: contact@ventadour.fr

If you believe your rights are not respected, you may file a complaint with the CNIL via www.cnil.fr or by mail (CNIL – Service des Plaintes – 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07).